Order Processing Time

This depends on the stock status of the item.  The stock status is shown on each individual product page.

  • In stock  (1-3 working days).  Please note that the estimated delivery quoted during checkout and the invoice is from Australia Post and is from when the parcel is accepted at the post office. 
  • Keepsake memorial jewellery (3-4 working days as these products are custom ordered)
  • Personalised products ( 2-3 days). Please contact us direct if you have an urgent order and we will do whatever we can to meet your needs. 
  • Out of stock (please contact us or we’ll contact you)
  • If for whatever reason, the items requested cannot be supplied, notification to the customer will occur within two days.  With the option to cancel the order, change the items purchased for something else or to be advised of estimated time of delivery from our supplier.

Note: If you need your order for a specific date please tell us in the Comments field in the Checkout.