Payment & Delivery

Methods of Payment

Forever In My Heart uses PayPal for payments.  Please note that you do not need a PayPal account in order to pay using your credit card; you can pay using Visa and Mastercard through PayPal. 

To pay via direct deposit, place your order online and select the direct deposit option as your form of payment.  Bank account details and an order number will be available at this point.  Please be sure to include your reference number when making the transfer.

All prices on the website are in Australian dollars and GST exclusive.

Postage and Handling

Forever In My Heart uses Australia Post for delivery anywhere in Australia.  Shipping costs are calculated automatically on the weight of the items purchased with a minimum charge of $7.95. Additional charges for Express Post, Registered Post or other premium postal services may be requested and will be quoted prior to completion.  We aim to dispatch in stock goods within 1 working day of receipt of payment. Deliveries are made during business hours Monday to Friday (excluding public holidays). We can try and accommodate requests for delivery on specific dates, however we can't make any guarantees as any delays with delivery are out of our control.

Please Note:  We use AusPost and base our delivery expectations from their guidelines which is seen during checkout and on the invoice. Once an item is sent, we rely solely on their service to get your order to you or the recipient in the estimated time frame. The delivery side is completely out of our hands and we cannot be held responsible if there is a hold up with delivery. Australia Post offers an excellent service which is why we have chosen to trust them with your special items.  

Once the order has been posted you will receive an email updating your order status which will include Australia Post Tracking information for your reference.

Express delivery - Next business day.  Same day dispatch for orders made before 2pm (AEST) on business days (Monday-Friday). Orders made after 2pm (Monday-Friday) and weekends will be dispatched the next business day. Please add 1-2 business days for regional and rural areas outside the Australia Post express network.